Contact & privacy requests
Your Broker Match · ABN 62 236 466 017.
For support, contract questions, privacy access or correction, deletion requests and complaints, contact support@yourbrokermatch.com.
Your saved information
Sign in to your private questionnaire to review and correct your answers, download your current record, or delete a journey that has not been shared. Shared referral records require operator review before deletion so recipient handling and necessary records can be considered.
Do not email identity documents, bank statements, account numbers or passwords. A privacy request should identify the account and the action you want; identity verification can be arranged through an appropriate channel.
Complaints
Email support@yourbrokermatch.com with the subject “Complaint”. Explain what happened, when, the relevant account or referral reference if available, and the resolution you seek. Include a preferred way to contact you and avoid sending unnecessary personal or financial information.
For a complaint about a broker’s advice or services, contact the broker using the complaint process in their credit guide. You can also tell us about concerns involving a participating broker so we can review their platform participation. See the customer terms for the platform complaint and dispute provisions.